Referral Capacity

Current Capacity 

Review our capacity by discipline, referral type, and catchment. 

Note: 

• NDIS referrals will be accepted where any discipline has capacity. 

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KEO Services

Services we can provide

• Early childhood intervention (0-7)
• Paediatrics (8-17)
• Adults (18+)
• Assistive technology
• Home modifications
• Home and living assessments
• Functional capacity assessments (with ongoing intervention)
• Psychosocial disability
  • Autism spectrum disorder (ASD)
  • Intellectual disabilities (ID)
  • Depression
  • Attention deficit hyperactivity disorder (ADHD)
  • Anxiety

Services we cannot provide

• Psychosocial disability 
  • Obsessive compulsive disorder (OCD)
  • Schizophrenia
  • Bipolar disorder
  • Personality disorders
  • Post traumatic stress disorder (PTSD)
  • Psycho-affective disorder
  • Active drug and alcohol abuse
• Driving assessments
• History of incarceration (forensics)
• Driving modifications
• In-clinic services
• Once-off functional capacity assessments (must require ongoing intervention)
• No appointment availability after 3:00pm
• Weekends
• Interstate requests (outside of Victoria)

Additional intake questions

1. What is the participant's primary diagnosis?
2. Why is the participant seeking therapies?
3. Participant NDIS goals and attach plan ensuring plan dates are included. 
   1. Funding available for therapy $____________
   2. Confirm Improved Relationships/Behaviour Support funding if seeking Positive Behaviour Support
4. Primary contact for communication regarding appointments and ongoing therapy:
5. What is your preference for appointment times/dates:  
6. Are there any behaviours of concern?
   1. Explain
7. Are there any active or historical legal/criminal/forensic proceedings for the participant and/or members of the participant's support network?
   1.  Yes/No
   2. If Yes, please explain
8. Are there any people involved who present as a risk to the participant and/or therapist?
   1. Yes/No
   2. If Yes, please explain
9. Are there any known risks within the environment that therapy will take place?
   1. Yes/No
   2. If Yes, please explain

Initial Appointments and Hours

Find the time required for each therapy type initial process, with a detailed breakdown and total hours included at the end of each section. For a comprehensive description of therapy types, click here. 

Note: The total hours listed are a guide and may vary based on individual client needs. Travel time covers the journey to the appointment only; additional charges for return travel and kilometre reimbursement may apply.

Occupational Therapy

Therapy Type	Hours	Breakdown
OT Assessment
Participant Profile	2.5 hrs	2.0 hrs session 0.5 hr travel (if applicable)
OT assessment	2.0 hrs	1.5 hrs session 0.5 hr travel
Support plan	2.0 hrs	2.0 hrs
Therapy planning meeting	1.5 hrs	1.0 hrs session 0.5 hr travel (if applicable)
Total hrs: 8 hrs (incl. travel)
Functional Capacity Assessment
Participant Profile	2.5 hrs	2.0 hrs session 0.5 hr travel (if applicable)
OT assessment sessions x 2	4.0 hrs	1.5 hrs assessment session x 2 0.5 hr travel (if applicable) x 2
Functional capacity assessment report	11.5 hrs	11.5 hrs FCA report
+ TPM if ongoing therapy intervention Total hrs: 18 hrs (incl. travel)
Home + Living Assessment
SIL/SDA support	Total: 23 hrs	1.0 hr pre-housing screen assessment - MUST include main supports who know housing/support needs (telehealth) 2.5 hours participant profile (face to face) 2.5 hrs SDA/SIL assessment  0.5 hr travel 16.5 hrs housing report total
SIL or ILO support	Total: 19.5 hrs	1.0 hr pre-housing screen assessment - MUST include main supports who know housing/support needs (telehealth) 2.5 hours participant profile (face to face) 2.5 hrs SIL/ILO assessment  0.5 hr travel 13 hrs housing report total
Note: Housing pre-screen MUST include main supports who know housing/support needs + TPM if ongoing therapy intervention

Physiotherapy

Therapy Type	Hours	Breakdown
General Physiotherapy Support
Participant Profile	2.5 hrs	2.0 hr session 0.5 hr travel (if applicable)
Physiotherapy assessment	2.0 hrs	1.5 hr session 0.5 hr travel
Support plan	2.0 hrs	2.0 hrs
Therapy planning meeting	1.5 hrs	1.0 hrs session 0.5 hr travel (if applicable)
Total hrs: 8 hrs (incl. travel)
Aquatic Physiotherapy Support
Hydrotherapy assessment and risk assessment	4.0 hrs	1.0 hr hydrotherapy risk assessment completion 0.5 hr travel (if applicable) 0.5 hr liaison with GP (if applicable) 1.5 hr in-and around pool assessment 0.5 hr travel
Total hrs: 4 hrs (incl. travel)

Speech Pathology

Therapy Type	Hours	Breakdown
General Speech Pathology Support
Participant Profile	2.5 hrs	2.0 hrs session 0.5 hrs travel
Speech pathology assessment	2.0 hrs	1.5 hr session 0.5 hr travel (if applicable)
Support plan	2.0 hrs	2.0 hrs
Therapy planning meeting	1.5 hrs	1.0 hrs session 0.5 hr travel (if applicable)
Speech Pathology Mealtime Profile Support
Speech pathology mealtime assessment	1.5 hrs	1.0 hr mealtime assessment completion 0.5 hr travel (if applicable)
Speech pathology mealtime management plan	2.0 hrs	2.0 hrs (1.5 hrs in therapist calendar)
Total = 3.5 hrs (incl. travel)

Positive Behaviour Support

Therapy Type	Hours	Breakdown
Participant Profile	2.5 hrs	2.0 hrs session  0.5 hr travel (if applicable)
Unpacking behaviours	2.5 hrs	2.0 hrs session  0.5 hr travel (if applicable)
Observation assessment session	2.0 hrs	1.5. hrs session  0.5 hr travel
Reflection following UPB and assessment	1 hr	0.5 hrs x2
Interim plan writing	7.5 hrs	7.5 hrs writing
		(+.5 for each additional RPs/BOC >3)
Medication review	0.5 hr	0.5 hr
Therapy planning	0.5 hr	0.5 hr writing
Plan delivery	2.5 hrs	2.0 hr consult 0.5 hr travel
Total = 19 hrs (incl. travel) - approve 25hrs to account for extra report writing

Early Childhood - with Key Worker

Therapy Type	Hours	Breakdown
Participant Profile	2.0 hrs	1.5 hr session  0.5 travel
Routines interview (can be telehealth)	2.5 hrs	2.0 hrs session 0.5 hr travel (if applicable)
Assessment one	2.0 hrs	1.5 hrs assessment  0.5 travel
Assessment two	2.0 hrs	1.5 hrs assessment 0.5 hr travel
Child and family support plan	2.0 hrs	2.0 hrs writing
Therapy planning meeting	1.5 hrs	1.0 hr meeting 0.5 hr travel
Liaison with providers / therapists	1.5 hrs	1.5 hrs liaison
Total = 14.5 hrs (incl. travel)

Early Childhood - Discipline Specific

Therapy Type	Hours	Breakdown
Participant Profile	2.0 hrs	1.5 hr session 0.5 hr travel
Routines interview (can be telehealth)	2.5 hrs	2.0 hr session 0.5 hr travel (if applicable)
Assessment one	2.0 hrs	1.5 hr assessment  0.5 hr travel
Support plan	2.0 hrs	2.0 hrs writing
Therapy planning meeting	1.5 hrs	1.0 hr meeting 0.5 hr travel
Total = 10 hrs (incl. travel)

Referral Catchments

Use the interactive map to locate serviced suburbs, with KEO office locations indicated by green arrows. Search for suburbs or postcodes using the search box, and use the legend tom see the office coverage. Access the full-screen map by clicking the square icon or here. 

Note: Green arrows on the map indicate KEO Care hubs. These hubs are not client-facing clinics but are included to show the location from which start and end-of-day travel charges will be calculated.